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Customer & Ops

Support triage, standard operating procedure write-ups, and critiquing customer-facing policies. Roles that rarely have portfolios but should.

Standard Operating Procedures (SOPs)

Write clear, executable steps for repetitive operations tasks. Tests clarity, edge-case handling, and process design.

Prioritise incoming tickets and calm frustrated customers. Tests empathy, issue categorisation, and conflict resolution.

Evaluate supplier SLAs, handle disputes, and track performance. Tests SLA monitoring, negotiation, and relationship management.