Portfolioβ€ΊDesign & UXβ€ΊUser Research & Interviews
Topic

User Research & Interviews

Understand users through qualitative and quantitative methods. Tests interview script writing, affinity mapping, and research programme design.

User interviewsAffinity mappingResearch synthesisResearch operations

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Topic Execution Guide

User Research & Semi-Structured Interview Protocols

User research uncovers genuine customer needs, mental models, and pain points. Employers value UX researchers who design semi-structured interview scripts, conduct non-leading qualitative interviews, synthesize findings via affinity mapping, and build realistic user personas.

1. User Research Plan & Interview Protocol Script

Research plan detailing objectives, target participant criteria, screening survey, and open-ended interview questions.

2. Synthesized Affinity Diagram & User Personas

Affinity map clustering interview insights into core themes alongside detailed user persona profiles.

3. User Insights & Feature Recommendation Brief

Executive brief translating qualitative user quotes into prioritized product feature recommendations.

Frequently Asked Questions (User Research & Interviews)

How do you avoid asking leading questions during user interviews?

Ask open-ended questions focused on past behavior (e.g. 'Tell me about the last time you tried to...') rather than hypothetical future questions (e.g. 'Would you use a feature that...').

How many participants are needed for qualitative user research?

5 to 8 targeted participants per user segment typically uncover 80%+ of core usability issues and qualitative pain point themes.

What is an Affinity Diagram?

An affinity diagram is a synthesis method where qualitative notes, observations, and quotes are grouped into thematic clusters to reveal key patterns.

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